Refund policy

Buying cards and collectibles

At Ludoman, we want you to know exactly what you are buying. Before paying, carefully review every photograph and the description, including condition, edges, corners, surface, centering, language, edition, and, where applicable, the grading company and grade. If you need clarification, email contacto@ludoman.shop before purchasing.

Returns and exchanges

We do not offer voluntary returns or exchanges for a change of mind, an incorrect selection, or condition details clearly shown in the photographs and described in the listing. This rule applies to the extent permitted by law and does not limit any statutory cancellation, return, refund, or warranty rights.

Our guarantee that you will receive your card

We guarantee that you will receive the card you purchased, matching the listing and selected variant, in its advertised condition. For listings identifying an individual item, you will receive that exact item. We will not substitute another card without your approval.

If your order does not arrive, you receive a different card, or it has undisclosed damage, email contacto@ludoman.shop. We will review the case and work with the carrier to resolve it. If we cannot deliver what you purchased, the appropriate remedy will apply, including a replacement you accept or the applicable refund, without limiting your legal rights.

How to report a problem

Include your order number, a description of what happened, and, if available, photographs of the card, packaging, and shipping label. Keep the packaging while we review the case. An unboxing video is not required to make a claim.

Contact us as soon as you notice a problem; this does not shorten any legal time limits. If an item needs to be returned because of our error or undisclosed damage, we will provide instructions and cover the necessary return shipping. Please arrange the return with us before sending any products.

Eligible refunds

Refunds are processed to the original payment method unless you agree to another permitted method. We will confirm the amount and processing date; the time it takes to appear in your account depends on your bank or payment provider. We will not require you to accept store credit as the only remedy when a refund is due.