Shipping policy

Shipping within Mexico

Estimated delivery for in-stock products is 2–5 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. Any preorders will show their release date and terms in the listing before purchase.

  • Orders over $2,000 MXN: free shipping within Mexico.
  • Orders up to $2,000 MXN: $200 MXN shipping within Mexico.

The free shipping threshold is based on the product subtotal after discounts, excluding shipping. These rates are stated in Mexican pesos.

International shipping

We ship to the United States. International shipping costs $1,000 MXN and is available only to destinations enabled at checkout. Free domestic shipping does not apply to international orders. If your country is not listed, contact contacto@ludoman.shop to check availability before purchasing.

The 2–5 business day estimate applies to deliveries within Mexico. For international orders, check the delivery estimate for your destination before paying; transit times depend on the carrier and customs clearance.

Import costs are the buyer's responsibility

The buyer is responsible for all import costs. For shipments to the United States and any other enabled international destination, the buyer must pay any applicable customs duties, import taxes, customs clearance fees, and carrier handling or disbursement fees in the destination country. These costs are not included in the $1,000 MXN shipping fee. If any such amount is expressly collected at checkout, it will be shown separately and should not be paid again for the same charge. Amounts depend on the destination's authorities and carrier.

Delivery details and tracking

Check your address, postal code, and contact details before confirming your order. If you need to correct them, email contacto@ludoman.shop as soon as possible; once your package has shipped, changes depend on the carrier. We will share available tracking information when your order ships.

Delays, damage, or missing packages

If your order is delayed, damaged, or not delivered, contact us with your order number. We will follow up with the carrier until the issue is resolved. We guarantee delivery of the card you purchased in its advertised condition, subject to our return and refund policy. A carrier delay does not remove our responsibility to assist with your order.